FAQ

We accept bookings from six months in advance, on average. (It differs depending on the hotel.) For full details, please check the relevant page on the each hotel page.

Yes. Please call us to check the availability of rooms.
If there is a vacancy, you can also make a reservation from this website.
However, please note that depending on availability, we may not be able to accept reservations.

We are sorry, but we do not have any waiting list for cancellations.
We apologize for the inconvenience, but please search for a vacancy again after a while or contact the hotel.

We are sorry, but in order to ensure that all guests can have a comfortable time during their stay, we will be assigning the rooms and we cannot accommodate specific requests with regard to rooms or levels. Thank you for your understanding.

Guests who have made online reservations through this website may check information on their reservation from the hotel page where the reservation was made or from the URL provided in the confirmation email sent when the reservation was made.

If Safari's Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly.
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
As of June 2021, the inability to display content has been confirmed with TREND MICRO's "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.


1. Tap "Settings" on your device.
2. Scroll down the screen, then tap "Safari".
3. Tap "Content Blockers".
4. Turn off the app that is displayed on the "Content Blockers Allowed".
※The operation method may vary depending on the device or iOS version. For details, please contact the support desk for your device.

Available payment methods differ from hotel to hotel. Some of the hotels only accept cashless payments.
Please check the website of each hotel for details.
Kindly check the payment methods when booking a room

Available payment methods differ from hotel to hotel. Some of the hotels only accept cashless payments.
Please check the website of each hotel for details.
Kindly check the payment methods when booking a room

To comply with the invoice system, we regret to inform you that we are unable to issue separate receipts for a split accommodation fee for a single room per night or for only a part of the accommodation fee.