FAQ

faq

FAQ

Booking and payment

Bookings

How far in advance can I make a booking?

We accept bookings from six months in advance, on average. (It differs depending on the hotel.) For full details, please check the relevant page on the each hotel page.

Is it possible to make a reservation on the day of the stay?

Yes. Please call us to check the availability of rooms.
If there is a vacancy, you can also make a reservation from this website.
However, please note that depending on availability, we may not be able to accept reservations.

Can I be placed on the waiting list for cancellations?

We are sorry, but we do not have any waiting list for cancellations.
We apologize for the inconvenience, but please search for a vacancy again after a while or contact the hotel.

Is it possible to specify a room at the time of booking?

We are sorry, but in order to ensure that all guests can have a comfortable time during their stay, we will be assigning the rooms and we cannot accommodate specific requests with regard to rooms or levels. Thank you for your understanding.

I'm worried If I can make an online reservation.

For customers who have made online reservations via this website, you can check the details of your reservation on this website.

Is nothing happening even when you press the "Search Booking" button on your smartphone?

If Safari's Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly.
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
As of June 2021, the inability to display content has been confirmed with TREND MICRO's "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.


1. Tap "Settings" on your device.
2. Scroll down the screen, then tap "Safari".
3. Tap "Content Blockers".
4. Turn off the app that is displayed on the "Content Blockers Allowed".
※The operation method may vary depending on the device or iOS version. For details, please contact the support desk for your device.

Charges and payment

Can I pay with cash at the hotels?

Available payment methods differ from hotel to hotel. Some of the hotels only accept cashless payments.
Please check the website of each hotel for details.
Kindly check the payment methods when booking a room

Can I pay by electronic money such as PASMO, Suica, or Edy?

Available payment methods differ from hotel to hotel. Some of the hotels only accept cashless payments.
Please check the website of each hotel for details.
Kindly check the payment methods when booking a room

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If Safari′s Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly.
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
The inability to display content has been confirmed with TREND MICRO′s "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.

Setting Procedure