CONTACT

contact

CONTACT

We have summarized the inquiries that we receive frequently.
If you check this in advance, you may be able to find the answer to your question.
We hope you will make use of this.

FAQ

Please select who you wish to contact.
  • Inquiries to hotels (For inquiries regarding reservations, please contact each hotel directly.)

  • SOTETSU HOTELS CLUB and other inquiries

For inquiries about accommodations and reservations, or inquiries with hotels,
Please submit your inquiry via the contact page for each brand below.

  • ・Please note that it may take some time for us to reply. If you are in a hurry, please call the hotel.
  • ・If the email address is not correct, we will be unable to reply.
  • ・Please note that we may not be able to reply depending on the content of your inquiry.
  • ・This service cannot be used to send messages to hotel guests.

For inquiries about accommodations and reservations, or inquiries with hotels,
please contact each hotel directly via the "Inquire with Hotel" button above.

  • ・Please note that it may take some time for us to reply.
  • ・If the email address is not correct, we will be unable to reply.
  • ・Please note that we may not be able to reply depending on the content of your inquiry.

If you do not receive the PIN code that was sent to you when you registered with SOTETSU HOTELS CLUB, please check here.

  • Step.1Enter
  • Step.2Input
  • Step.3Sending

Items with the symbol are mandatory items. Please ensure that these fields are filled in. (Please contact each hotel for reservations, cancellations, or urgent matters.)

Inquiry subject
Name
Company Name
E-mail address
Confirming mail address
TEL
Contents of inquiries
Privacy Policy

Agree to the privacy policy
(please refer to the privacy policy here)


Reply to customers will be sent from the <@sotetsu-group.jp> domain.
If you are unable to receive emails from <@sotetsu-group.jp>, this may be due to your mailbox's email receipt settings.
If you have the domain specification settings turned on, please set "@sotetsu-group.jp" as a domain which you wish to receive emails from.

Confirm

SOTETSU HOTELS CLUB Great Value SOTETSU HOTELS CLUBNumerous Benefits!

When you stay at any hotel in the SOTETSU HOTELS group,
you will earn points according to your room rate.
Enjoy discounts on room rates and earn cashback with the points you have accumulated!
In addition, the more you use the official app, the more value you will get!

More value with the SOTETSU HOTELS CLUB app

  • App Store
  • Google Play
  • QRコード

イメージ:SOTETSU HOTELS CLUBアプリ

SOTETSU HOTELS CLUB
See the details