Frequently-asked questions from customers.
About SOTETSU HOTELS CLUB
How much is the entry fee and annual membership dues?
There are no entry fees or annual membership dues. Membership is free. Please become a member.
How do I register as a new member?
The SOTETSU HOTELS CLUB membership registration procedure will be outlined on this website and on the SOTETSU HOTELS official brand websites.
What is the difference between a SOTETSU HOTELS CLUB member and SOTETSU HOTELS CLUB app member?
SOTETSU HOTELS CLUB members belong to the SOTETSU HOTELS official website and brand's official website. These members can use the official website to make reservations and receive ”reservations benefits.”
SOTETSU HOTELS CLUB app members have installed the SOTETSU HOTELS CLUB app and can use the app to register or login as an app member. App members can then receive ”lodging benefits” available only to app members. SOTETSU HOTELS CLUB app members also automatically become SOTETSU HOTELS CLUB members.
What is the valid period for points and membership categories?
Valid period of points: Two years after the last use of points.
Valid membership period: Two years after the last use of the membership.
If you do not use your membership for one year, your membership category will be demoted to the next lower category.
When will my membership category be set?
It will be set when the requirements are met or not (installation of the app, cumulative points). You can be promoted or demoted.
About SOTETSU HOTELS CLUB app
Will it cost money to install or use the SOTETSU HOTELS CLUB app?
The SOTETSU HOTELS CLUB app is free to download and use. Using the app will require a data communication fee that you must bear. The fee will depend on your mobile phone carrier and contract. For details, ask your mobile phone carrier.