FAQ
Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.
Accommodation / rooms
Can I call an outside line from the room phone?
The pay phone is at the lobby on the 2nd floor.
You cannot use it make international calls.
Can minors stay at the hotel?
Please download the Consent Form for Stay by Minor from the following. Submit the form filled by a person with parental authority to the front desk at the time of check-in.
Minor Consent Form
Can I use the Internet in my room?
LAN cables are available at the front desk.
What are the fixtures, amenities, etc. in the guest rooms?
Toothbrush, hairbrush, razor, cotton swab, bath salts, body sponge, skin care products, coffee/tea/green tea
[Room Amenities] *Amenities available in guest rooms.
Nightwear (yukata), disposable slippers, towels, shampoo, conditioner, body soap, deodorant spray
[Room amenities]
LCD TV, free Wi-Fi, extension telephone, cold storage, toilet with washing machine, air cleaner, hair dryer, electric kettle
Can I be on the waiting list?
Is nothing happening even when you press the "Search Booking" button on your smartphone?
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
As of June 2021, the inability to display content has been confirmed with TREND MICRO's "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.
1. Tap "Settings" on your device.
2. Scroll down the screen, then tap "Safari".
3. Tap "Content Blockers".
4. Turn off the app that is displayed on the "Content Blockers Allowed".
※The operation method may vary depending on the device or iOS version. For details, please contact the support desk for your device.
Cleaning of guest rooms for consecutive nights
Do you clean guest rooms everyday?
If you wish for the rooms to be cleaned by our staff, please post the blue-colored card on the door outside by noon. If the card is not posted, please note beforehand that our staff will not enter the room.
If you only wish for new towels, please post the orange-colored card on the door outside by noon.
The towels will be provided in front of the door.
*Due to sanitation concerns, our staff will enter the room for cleaning after every 3 nights of stay, regardless of whether or not the guests have requested for such service. The staff will also enter the rooms for the purpose of room maintenance, legal inspections and for emergencies, even on days where cleaning has not been scheduled. We would appreciate your understanding and cooperation.
*Excluding certain hotel locations.
Facilities
Do you have a microwave oven?
Do you have coin laundry machines?
The washing machine costs ¥300 per load and the dryer costs ¥100 per 30 minutes.
The detergent contains softener.
Please take out and bring your clothes with you as soon as they are washed or dried so that the next customer can use the machines.
Can I make photocopies and send fax messages?
Do you have laundry service?
Access / Parking
Can you provide a simple explanation of the hotel's location?
I'd like to visit by car, is there a parking space?
The hotel does not have an exclusive parking space. The available parking space may be full, therefore we kindly ask for your understanding.
Municipal Ueda Station castle exit parking space No. 2 (Parking dimensions: Height 2.2m/ Length 5.0m/ Width 2.0m, 600 yen per night)
*Separate charge will apply once exiting the parking.
Is there a convenience store nearby?
Food/restaurant
Please tell about breakfast.
Staying with children
Is there bedding for children?
Charges and payment
When should I pay the accommodation fee?
We accept cashless payments only. We do not accept cash payment. You may use credit cards and QR code payment at the front desk of the hotel. Please take notice of this.
We accept the following credit cards and QR code payment.
credit cards accepted: VISA, MasterCard, JCB, American Express, Diners, Discover card, Union Pay
QR code payment accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.
Which payment methods do you accept?
credit cards accepted: VISA, MasterCard, JCB, American Express, Diners, Discover card, Union Pay
QR code payment accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.
*You may use credit cards and QR code payment at the front desk of the hotel.
Others
Can I leave my bags at the hotel before checking in or after checking out?
Do you have lockout hours?
I would like to send my luggage via a delivery service.