FAQ

FAQ

Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.

Accommodation / rooms

Can I call an outside line from the room phone?

The phone in the guest rooms cannot be used to make outside calls.
The pay phone is at the lobby on the 2nd floor.
You cannot use it make international calls.

Can minors stay at the hotel?

Yes, minors can also stay at the hotel. However, when a minor (under the age of 20) will stay alone or there is a group of minors, we require a person with parental authority to submit a consent form.
Please download the Consent Form for Stay by Minor from the following. Submit the form filled by a person with parental authority to the front desk at the time of check-in.
Minor Consent Form

Can I use the Internet in my room?

If you bring your own PC or Internet connection device, you can connect via LAN cable or Wi-Fi.
LAN cables are available at the front desk.

What are the fixtures, amenities, etc. in the guest rooms?

Free Amenities] *Amenities are available on the lobby floor.
Toothbrush, hairbrush, razor, cotton swab, bath salts, body sponge, skin care products, coffee/tea/green tea

[Room Amenities] *Amenities available in guest rooms.
Nightwear (yukata), disposable slippers, towels, shampoo, conditioner, body soap, deodorant spray

[Room amenities]
LCD TV, free Wi-Fi, extension telephone, cold storage, toilet with washing machine, air cleaner, hair dryer, electric kettle
 

Can I be on the waiting list?

You cannot be on the waiting list. Please contact when needed.

Is nothing happening even when you press the "Search Booking" button on your smartphone?

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Facilities

Do you have a microwave oven?

There is one at the lobby on the 2nd floor.

Do you have coin laundry machines?

There are two washing machines and two dryers on the 4th floor.
The washing machine costs ¥300 per load and the dryer costs ¥100 per 30 minutes.
The detergent contains softener.
Please take out and bring your clothes with you as soon as they are washed or dried so that the next customer can use the machines.

Can I make photocopies and send fax messages?

You can request at the reception. Photocopy: B&W 10 yen per paper, color 50 yen per paper. Fax: 50 yen per paper

Do you have laundry service?

If you bring your laundry to the reception by 10:00 in the morning, it will be done by the late afternoon of the same day (except on Sundays and public holidays).

Access / Parking

Can you provide a simple explanation of the hotel's location?

It is 1 minute away on foot from the JR Hokuriku Shinkansen, Shinano Railway Line Ueda Station "castle exit".

I'd like to visit by car, is there a parking space?

There is a municipal parking space nearby the hotel.
The hotel does not have an exclusive parking space. The available parking space may be full, therefore we kindly ask for your understanding.
Municipal Ueda Station castle exit parking space No. 2 (Parking dimensions: Height 2.2m/ Length 5.0m/ Width 2.0m, 600 yen per night)
*Separate charge will apply once exiting the parking.

Is there a convenience store nearby?

There is a convenience store in front of Ueda station, which is about 1 minute away on foot from our hotel.

Food/restaurant

Please tell about breakfast.

You need to make a reservation. Please make a reservation one day before the day when you want to have breakfast. You can have a set menu (Japanese/Western) at 980 yen (including tax) per person from 7:00 to 9:30.

Staying with children

Is there bedding for children?

We are sorry, but we have no bedding for children available.

Charges and payment

When should I pay the accommodation fee?

Payment is expected at the reception desk upon check-in. We kindly ask that you contact the hotel if someone other than the overnight guests will be paying, as we require payment before check-in for such cases.

We accept cashless payments only. We do not accept cash payment. You may use credit cards and QR code payment at the front desk of the hotel. Please take notice of this.

We accept the following credit cards and QR code payment.
credit cards accepted: VISA, MasterCard, JCB, American Express, Diners, Discover card, Union Pay
QR code payment accepted:  ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.

Which payment methods do you accept?

We accept the following credit cards and QR code payment. We do not accept cash payment.
credit cards accepted: VISA, MasterCard, JCB, American Express, Diners, Discover card, Union Pay
QR code payment accepted:  ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay

*Only one-time payment is accepted for credit cards.
*You may use credit cards and QR code payment at the front desk of the hotel.

Others

Can I leave my bags at the hotel before checking in or after checking out?

Yes, you can leave your bags at the front desk before checking in and after checking out. Feel free to ask. However, this is only available on the same day of checking in or out, and we cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel.

Do you have lockout hours?

No. The gate on the 2nd floor is open 24 hours. However, the gate on the 1st floor is locked at 0:00 at midnight for security reasons.

I would like to send my luggage via a delivery service.

You can send us your luggage with your name and date of arrival on it. We can keep it until your arrival. When sending the luggage from the hotel, delivery slips and packing materials (fees apply for cardboard boxes) are available at the reception. Please ask the staff.

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If Safari′s Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly.
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
The inability to display content has been confirmed with TREND MICRO′s "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.

Setting Procedure