SOTETSU HOTELS CLUB

SOTETSU HOTELS CLUBアプリ

無料

宿泊予約

グループ名
ホテル名
ご宿泊日
ご宿泊人数(1部屋の人数をご入力ください)
大人
ご予算(1室もしくは1人あたり)

常见问题

よくあるご質問

お客さまからお寄せ頂くよくあるご質問をまとめています。

SOTETSU HOTELS CLUB(相鉄ホテルズクラブ)について

How much is the entry fee and annual membership dues?

There are no entry fees or annual membership dues. Membership is free. Please become a member.

What is the valid period for points and membership categories?

Valid period of points: Two years after the last use of points.
Valid membership period: Two years after the last use of the membership.
If you do not use your membership for one year, your membership category will be demoted to the next lower category.

When will my membership category be set?

It will be set when the requirements are met or not (installation of the app, cumulative points). You can be promoted or demoted.

What is the difference between a SOTETSU HOTELS CLUB member and SOTETSU HOTELS CLUB app member?

SOTETSU HOTELS CLUB members belong to the SOTETSU HOTELS official website and brand’s official website. These members can use the official website to make reservations and receive ”reservations benefits.”
SOTETSU HOTELS CLUB app members have installed the SOTETSU HOTELS CLUB app and can use the app to register or login as an app member. App members can then receive ”lodging benefits” available only to app members. SOTETSU HOTELS CLUB app members also automatically become SOTETSU HOTELS CLUB members.

SOTETSU HOTELS CLUB 特典について

ポイントについて

附机票的行程会获得额外点数吗。

预订「机+酒」套餐,每晚一律加赠300积分。
灿路都酒店仅限新宿广场、新札幌店和新潟等分店为加分对象。
THE POCKET HOTEL酒店每晚加赠200积分。

QRコードについて

キャッシュバックについて

SOTETSU HOTELS CLUB アプリについて

Will it cost money to install or use the SOTETSU HOTELS CLUB app?

The SOTETSU HOTELS CLUB app is free to download and use. Using the app will require a data communication fee that you must bear. The fee will depend on your mobile phone carrier and contract. For details, ask your mobile phone carrier.

要如何切换APP软件的显示语言?

APP软件会依使用设备的语言设定来决定所显示的语言。
日语、英语、中文(繁体字)、中文(简体字)、韩文的切换,请透过设备的设定来进行变更。设定为其他语言时,则会用日语显示。

iOS:可透过设备的语言设定来进行变更。
Android:设备语言设定变更后,可以透过设定来确认SOTETSU HOTELS CLUB APP软件,
并透过删除存储器中的档案来切换语言。此外,里面的优惠劵也会被删除,请特别注意。

误创成2个账号。用别的账号误登APP软件时,要如何修正。

请透过APP软件右下显示的OTHERS选单,按下注销键。可改用正确的账号登入。此外,注销后,APP软件的相关信息也会重置,里面的优惠劵也会被删除,请特别注意。

事前チェックインについて

スマホでチェックインについて

FRESA CLUBからの移行手続きについて

サンルートクラブからの移行手続きについて

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