CONTACT
contact
We have summarized the inquiries that we receive frequently.
If you check this in advance, you may be able to find the answer to your question.
We hope you will make use of this.
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Inquiries to hotels (For inquiries regarding accommodation, reservations, and other stays,
please click here.) -
Inquiries about the Sotetsu Hotels Club,
hotel development, or product and service proposals.
For inquiries about accommodations and reservations, or inquiries with hotels,
Please submit your inquiry via the contact page for each brand below.
- ・Please note that it may take some time for us to reply. If you are in a hurry, please call the hotel.
- ・If the email address is not correct, we will be unable to reply.
- ・Please note that we may not be able to reply depending on the content of your inquiry.
- ・This service cannot be used to send messages to hotel guests.
For inquiries about accommodations and reservations, or inquiries with hotels,
please contact each hotel directly via the "Inquire with Hotel" button above.
- ・Please note that it may take some time for us to reply.
- ・If the email address is not correct, we will be unable to reply.
- ・Please note that we may not be able to reply depending on the content of your inquiry.
If you do not receive the PIN code that was sent to you when you registered with SOTETSU HOTELS CLUB, please check here.
- Step.1Enter
- Step.2Input
- Step.3Sending
Items with the ※ symbol are mandatory items. Please ensure that these fields are filled in. (Please contact each hotel for reservations, cancellations, or urgent matters.)
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