FAQ

FAQ

Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.

Accommodation / rooms

What amenities do you have in the room?

Amenities in the room are as follows:
・Pajamas (upper and lower separate type)
・Disposable slippers
・Toothbrush
・Hairbrush
・Cotton swab
・Various size of towels
・Shampoo
・Conditioner
・Body Soap
・Others
Also you can get other various free amenities at the lobby on the 13th floor.

Can we request the room to stay?

To ensure all of our guest have a comfortable stay, we do the arrangements of the guest rooms by ourselves. Your understanding is appreciated.
You can not request the floor of the room as well. We can only accept your preference.

Can I drink the water in the room?

Please drink the free mineral water in the room. We offer free mineral water for each guest every day

Is nothing happening even when you press the "Search Booking" button on your smartphone?

If Safari's Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly.
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
As of June 2021, the inability to display content has been confirmed with TREND MICRO's "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.


1. Tap "Settings" on your device.
2. Scroll down the screen, then tap "Safari".
3. Tap "Content Blockers".
4. Turn off the app that is displayed on the "Content Blockers Allowed".
※The operation method may vary depending on the device or iOS version. For details, please contact the support desk for your device.

Facilities

How is the hotel security?

The hotel uses a contactless IC card key system.
The elevator is set up so that when riding, you need to bring your card key to the sensor and then press the button for your room floor.

Non-guests will be unable to enter.

Access / Parking

Is there parking at the hotel?

We do not have reserved or tie-up parking lot. Your understanding is appreciated.

Staying with children

Are there any charges for children or accommodation charges for children sleeping in the same bed?

Children who have not yet entered elementary school (until graduating from kindergarten/preschool) can stay for free. The adult charge applies to children of elementary school age or older. For example, for one adult and one child of elementary school age or older staying together, please reserve according to the price for two adults.

Charges and payment

Can I pay by cash for the payment at the front desk of the hotel?

This hotel is a cashless hotel. You may use credit cards and electronic money (T-money、 Alipay、 WeChatPay) at the front desk of the hotel. Please take notice of this.

What is the cancellation policy?

The cancellation policy and fees are set as follows.
・Day before stay: 20% of accommodation charges
・Day of stay: 80% of accommodation charges
・No-show: 100% of accommodation charges
However, in the case of reservations made online, the cancellation policy may differ with some plans. Check the cancellation policy as it is stated in the plan description and the reservation confirmation email.

Can I use electronic money?

You may use T-money, Alipay and WeChatPay.

Others

Can I leave my luggage at the hotel before checking in or after checking out?

Yes, you can leave your luggage at the front desk before checking in and after checking out.
However, this is only available on the day of checking in or out.
If you like to store your luggage any other days of your stay, there is some luggage storage service near the hotel.
Please check it out.

https://www.safex.kr/

Can we send our luggage by courier or mail in advance?

Please write down your name and check-in date and send the luggage to the attention of the hotel. Please note that we do not accept cash on delivery, so please make payment when shipping.

I have a visitor. Can I meet?

For security reasons, only hotel guests are allowed to enter the hotel rooms and vistors are not. Please have a meeting in the lobby.

Do you have a curfew?

There is no curfew. However, due to security reasons, the main entrance is locked between 1:00 am and 5:00 am.
Guests staying at the hotel can use the IC card key to unlock, but check-in guests have to call the receptionist with the intercom.

SOTETSU HOTELS CLUB Great Value Cashback Membership Program Numerous Benefits!

Membership program renewal on September 28, 2021
From point program to cashback!

More value with the SOTETSU HOTELS CLUB app

  • App Store
  • Google Play
  • QRコード

SOTETSU HOTELS CLUB

SOTETSU HOTELS CLUB
See the details

If Safari′s Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly.
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
The inability to display content has been confirmed with TREND MICRO′s "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.

Setting Procedure