FAQ

FAQ

Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.

Accommodation / rooms

Can minors stay at the hotel without adults?

If only minors are staying, the consent of the parent or guardian is required.
Please submit the consent form at check-in. If you do not submit it, we may refuse your stay.
Please use the consent form from the following.
Minor Consent Form

What amenities do you have in the room?

Amenities in the room are as follows:
・Pajamas (upper and lower separate type)
・Disposable slippers
・Toothbrush
・Cotton swab
・Various size of towels
・Shampoo
・Conditioner
・Body Soap
・Others

Can we request the room to stay?

To ensure all of our guest have a comfortable stay, we do the arrangements of the guest rooms by ourselves. Your understanding is appreciated.
You can not request the floor of the room as well. We can only accept your preference.

Can I drink the water in the room?

Please drink the free mineral water in the room. We offer free mineral water for each guest every day

Is early check-in available?

① If you wish to check in before 9 o'clock
Accommodation reservations must be made the day before.
Even if you request a room on the same day and we are able to prepare your room, it will be charged the accommodation fee for the previous day.
②If you wish to check in from 9:00 to 12:00
Basically, we do not accept early check-in during this time.
Please ask at the front desk as it may be possible depending on availability on the day.
In that case, there will be additional charge.
③If you wish to check in from 12:00 to 15:00
We accept additional charge.
However, this may not be possible depending on the availability of rooms on the day.

*We kindly ask for your understanding that ① to ③ are greatly affected by the room conditions.

Please contact at fresa_myeong-dong@sotetsu-group.jp / +82 2 6377 0203
 

Facilities

How is the hotel security?

The hotel uses a contactless IC card key system.
The elevator is set up so that when riding, you need to bring your card key to the sensor and then press the button for your room floor.

Non-guests will be unable to enter.

Access / Parking

Is there parking at the hotel?

We do not have reserved or tie-up parking lot. Your understanding is appreciated.

Staying with children

Are there any charges for children or accommodation charges for children sleeping in the same bed?

Children who have not yet entered elementary school (until graduating from kindergarten/preschool) can stay for free. The adult charge applies to children of elementary school age or older. For example, for one adult and one child of elementary school age or older staying together, please reserve according to the price for two adults.

Charges and payment

Can I pay by cash for the payment at the front desk of the hotel?

This hotel is a cashless hotel. You may use credit cards and electronic money (T-money、 Alipay、 WeChatPay) at the front desk of the hotel. Please take notice of this.

What is the cancellation policy?

The cancellation policy and fees are set as follows.

 One day before your check-in date and the day of your stay: 100% of the accommodation fee
No-show without notification: 100% of accommodation fee

*For Sotetsu Club members: Free cancellation
(However, advance notice is required. If you do not show up without notice, it will be charged a 100% cancellation fee).
*In the case of consecutive nights, the cancellation fee will be applied at the rate of the first day of stay.

*Cancellation policy may differ depending on some plans. Please be sure to check the cancellation policy as it is stated in the plan description and reservation confirmation email.

Can I use electronic money?

You may use T-money, Alipay, WeChatPay, Kakao pay and Apply pay

Others

Can I leave my luggage at the hotel before checking in or after checking out?

Yes, you can leave your luggage at the front desk before checking in and after checking out.
However, this is only available on the day of checking in or out.

Can we send our luggage by courier or mail in advance?

Please write down your name and check-in date and send the luggage to the attention of the hotel. Please note that we do not accept cash on delivery, so please make payment when shipping.

I have a visitor. Can I meet?

For security reasons, only hotel guests are allowed to enter the hotel rooms and vistors are not. Please have a meeting in the lobby.

Do you have a curfew?

There is no curfew. However, due to security reasons, the main entrance is locked between 1:00 am and 5:00 am.
Guests staying at the hotel can use the IC card key to unlock, but check-in guests have to call the receptionist with the intercom.

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