FAQ
Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.
Accommodation / rooms
Can minors stay at the hotel without adults?
Minor Consent Form
Are barrier-free measures implemented?
Elevators and passageways can also be used by wheelchair users.
Please contact us for details.
Can my check-out time be extended?
Is there a pot?
Is sleepwear available?
Can I call an outside line from the room phone?
*You can only call extension numbers in the hotel.
*It offers a public coin telephone at the first floor.
Do you have a safe deposit box?
Is Internet available in the guest rooms?
*The LAN cable can be rented from our front desk.
Is nothing happening even when you press the "Search Booking" button on your smartphone?
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
As of June 2021, the inability to display content has been confirmed with TREND MICRO's "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.
1. Tap "Settings" on your device.
2. Scroll down the screen, then tap "Safari".
3. Tap "Content Blockers".
4. Turn off the app that is displayed on the "Content Blockers Allowed".
※The operation method may vary depending on the device or iOS version. For details, please contact the support desk for your device.
Please tell me about the equipment and amenities in the rooms.
Toothbrushes, hairbrushes, razors, cotton buds, bath salts, body sponges, skin care products, coffee/tea/green tea
[Room Amenities]* Available in the guest rooms.
2-piece pajamas, disposable slippers, towels, shampoo, conditioner, body soap, deodorant spray
[Room Amenities]
LCD TV, free Wi-Fi, Internal telephone, Cold storage, Washlet, Air purifier, Hair dryer, Electric kettle
Please feel free to contact the hotel if you have any other questions.
Facilities
Do you lend the notebook?
Please feel free to ask our staff if you wish to rent a computer.
Please be advised that the number of the notebook available is limited.
Do you have a cigarette vending machine in the hotel?
Is there an ice machine?
Do you have coin laundry machines?
Are there microwaves in the building?
Please feel free to use them.
Is there a grand bath?
There is a unit-type bath in the guest rooms.
Do you have any space to smoke?
Is the reception desk open 24 hours a day? Is it okay if I arrive late at night?
Access / Parking
Is there a parking area?
Is there a convenience store near the hotel?
Food/restaurant
Do you serve breakfast?
Is there a restaurant nearby where I can eat?
Our front desk will guide you to a restaurant recommended by our staff, so feel free to ask us.
Staying with children
Are there any charges for children or accommodation charges for children sleeping in the same bed?
Charges and payment
I'd like to pay by bank transfer.
In addition, please contact the hotel in case of bank transfer.
*If you pay for your accommodation charges or cancellation fee by bank transfer, the transfer fee shall be borne by the guest. We ask for your understanding in advance.
When should I pay the accommodation fee?
We accept cashless payments only. We do not accept cash payments. You may use credit cards and QR code payments at the front desk of the hotel. Please take notice of this.
We accept the following credit cards and QR code payments.
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payments accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.
Which payment methods do you accept?
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payments accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.
*You may use credit cards and QR code payments at the front desk of the hotel.
What if I don't have a credit card?
QR code payments accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*You may use credit cards and QR code payment at the front desk of the hotel. We do not accept cash payments.
Others
Can you make a reservation for restaurants for me?
Can I exchange foreign currencies?
Foreign Currency Exchange World Currency Shop Kashiwa Branch
Business hours: 10:00 a.m. - 6:00 p.m.
Regular holidays: Holidays of Sky Plaza Kashiwa (Bic Camera Kashiwa Building 1F)
*Brochures are available at the front desk.
Can people who are not guests staying at the hotel enter the guest rooms?
Can I order a massage service?
Can I leave my bags at the hotel before checking in or after checking out?
Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?