Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.
Guest rooms and accommodations
What are your check-in and check-out times?
Check-in is possible from 3:00 p.m., while check-out is required by 12:00 p.m.
Can I leave my luggage before check-in or after check-out?
Yes, we will be happy to keep your luggage in our storage room for free before check-in or after check-out .
Is early check-in available?
Check-in prior to the standard check-in time is available upon availability at the time of check-in but is not guaranteed.
Is late check-out available?
Late check-out may be possible by contacting our Reception and is subject to availability on the date of departure. (Be noticed that extra charges may apply.) A one night room fee will be charged if you would like to stay later than 4:00 p.m. We will be happy to keep your luggage in our storage room for free after your check out .
How late can reservations be canceled?
Cancellation can be made without penalty 2 day before check in. However, cancellation terms could be differ according to reservation conditions - please check at the time of reservation.
Do you have an early departure fee?
If you let us know before 24hours before your actual check out date, there is no charge for the early check out fee, However, if you are not let us know or less 24hours before your actual check out date, there is one-night charge will be added for the penalty.
Is breakfast included in the room rate?
No, breakfast is not included in the room rate. Please choose the breakfast option on the reservation page if you wish to arrange breakfast, or Contact Us for additional arrangements.
How can I get back items left behind at hotel?
To inquire about a lost item, please e-mail or call us below.
/ +82 2 2198 1212
Do your rooms have Internet access?
Complimentary wired and wireless Internet access are available in all of our guest rooms.
Do you have non-smoking rooms?
Guest rooms at the SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN are all non-smoking rooms.
Can I bring in my own food or alcohol?
The guest can takes their own food and alcohol, however we do not accept for the delivery service such as chicken, pizza, etc.
Do you have toothpaste and toothbrush in the room?
There are toothpaste and a toothbrush in the room.
Do you have a room with a computer?
There is no computer in guest room, but computer use is available at the business corner (free of charge).
Is it possible to cook in the room?
Cooking is not allowed in the room.
Do you have connecting rooms?
Unfortunately the hotel does not have a connecting room. For adjoining room assignment, please request at the time of booking in advance and this will not be guaranteed subject to room availability.
Do you offer room service?
Room service is available from 7:00 a.m. to 7:00 p.m.
Do you have a fitness center?
Fitness center is located on the first basement.
Use with children
Do children stay free of charge?
Children 6 years old and younger may stay free of charge in existing bedding when accompanied by an adult.
Is baby cot available?
Baby cot for infants under 1 year are available free of charge, upon prior request.
Can I take my dog to your hotel?
For the comfort and enjoyment of all guests, our property have a strict 'No Pet' policy other than registered guide-dogs.
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