FAQ

FAQ

Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.

Guest rooms and accommodations

Can minors stay at the hotel without adults?

If only minors are staying, the consent of the parent or guardian is required.
Please submit the consent form at check-in. If you do not submit it, we may refuse your stay.
Please use the consent form from the following.
Minor Consent Form

What are your check-in and check-out times?

Check-in is possible from 3:00 p.m., while check-out is required by 12:00 p.m.

Can I leave my luggage before check-in or after check-out?

 
We will operate a “Self-Service Locker" on the 2nd floor.

- Initial storage is free of charge for up to 12 hours.

- From 12 to 24 hours, there is a fee of 5,000 won. Please be sure to confirm your locker storage time. 

- After 24 hours, items will be stored separately at the front desk, with a cost of 10,000 won per 24 hours. Please note that perishable items such as food will be disposed of immediately.

- Any items that are not retrieved within 3 months from front desk storage will be disposed.

- Usage is only available for hotel guests. We will firmly refuse any use by individuals other than those who actually stay. (Not available for accommodation personnel)

- We do not take any responsibility for theft, loss, or damage of stored items caused by the user’s mistake or failure to follow instructions. 

LOCKER SIZE : Width 400mm x Depth 600mm x length 1030mm
 

Is early check-in available?

① If you wish to check in before 9 o'clock
Accommodation reservations must be made the day before.
Even if you request a room on the same day and we are able to prepare your room, it will be charged the accommodation fee for the previous day.
②If you wish to check in from 9:00 to 12:00
Basically, we do not accept early check-in during this time.
Please ask at the front desk as it may be possible depending on availability on the day.
In that case, there will be additional charge.
③If you wish to check in from 12:00 to 15:00
We accept additional charge.
However, this may not be possible depending on the availability of rooms on the day.

*We kindly ask for your understanding that ① to ③ are greatly affected by the room conditions.

Please contact at resv_ddm@splaisir.com / +82 2 2198 1212
 

Is late check-out available?

Late check-out may be possible by contacting our Reception and is subject to availability on the date of departure. (Be noticed that extra charges may apply.) A one night room fee will be charged if you would like to stay later than 4:00 p.m. We will be happy to keep your luggage in our storage room for free after your check out .

How late can reservations be canceled?

The cancellation policy and fees are set as follows.

 One day before your check-in date and the day of your stay: 100% of the accommodation fee
No-show without notification: 100% of accommodation fee

*For Sotetsu Club members: Free cancellation
(However, advance notice is required. If you do not show up without notice, it will be charged a 100% cancellation fee).
*In the case of consecutive nights, the cancellation fee will be applied at the rate of the first day of stay.

*Cancellation policy may differ depending on some plans. Please be sure to check the cancellation policy as it is stated in the plan description and reservation confirmation email.

Do you have an early departure fee?

If you let us know before 24hours before your actual check out date, there is no charge for the early check out fee, However, if you are not let us know or less 24hours before your actual check out date, there is one-night charge will be added for the penalty.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate. Please choose the breakfast option on the reservation page if you wish to arrange breakfast, or Contact Us for additional arrangements.

How can I get back items left behind at hotel?

To inquire about a lost item, please e-mail or call us below.
Inquiries: front_ddm@splaisir.com / +82 2 2198 1212

Do your rooms have Internet access?

Complimentary wired and wireless Internet access are available in all of our guest rooms.

Do you have non-smoking rooms?

Guest rooms at the SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN are all non-smoking rooms.

Can I bring in my own food or alcohol?

The guest can takes their own food and alcohol, however we do not accept for the delivery service such as chicken, pizza, etc.

Is extra bed available?

There is no extra bed.

Do you have toothpaste and toothbrush in the room?

There are toothpaste and a toothbrush in the room.

Do you have a room with a computer?

There is no computer in guest room, but computer use is available at the business corner (free of charge).

Is it possible to cook in the room?

Cooking is not allowed in the room.

Do you have connecting rooms?

The hotel does not have a connecting room. For adjoining room assignment, please request at the time of booking in advance and this will not be guaranteed subject to room availability.

Do you offer room service?

Room service is available from 7:00 a.m. to 7:00 p.m.

Facilities

Do you have a fitness center?

Fitness center is located on the first basement.

Use with children

Do children stay free of charge?

Children 6 years old and younger may stay free of charge in existing bedding when accompanied by an adult.

Is baby cot available?

Baby cots are available free of charge for children under 2 years old, subject to availability.
However, please note that availability will be determined by inventory on the day.
Please contact us in advance if this is required.
resv_ddm@splaisir.com / +82 2 2198 1212

Size: Width 105 x length 70 x height 75 (cm)

Other questions

Can I take my dog to your hotel?

For the comfort and enjoyment of all guests,Unfortunately, our property have a strict 'No Pet' policy other than registered guide-dogs.

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