PAYMENT

THE POCKET HOTEL
PAYMENT

BEST RATE GUARANTEE

Best Rate

【Best Rate Guarantee】
This site offers the best deals for your booking

We also offer great accommodation benefits for members of the
SOTETSU HOTELS CLUB.

You will get the best prices for THE POCKET HOTEL BY SOTETSU by booking you hotel reservation on this official website, which offers the best rates.

If the accommodation you have booked on our official website was available (for the same content and with the same conditions) at a lower rate on another accommodation booking website, please contact the hotel directly at the time. After checking the content, if it is confirmed that we have not maintained the best rate, we will gladly provide you the accommodation at the price that you have reported to us.

Conditions for offering the best rate	In order to offer the best rate, the following conditions must be met. the same hotel Same services/benefits (including meals and amenities) Same reservation date and time Same dates for the booking Same number of people the same room type (same view) Same duration of stay (check-in/check-out time) Same payment method Same cancellation conditions * May be sold at the same rate as on other accommodation booking websites.
Best rate comparison exclusions	The following cases will be excluded from comparisons when providing the best rate. Services that can not be reserved on the website, such as reservations accepted by telephone only. Plans that redeem points used on other accommodation booking websites, sponsored plans, etc. Charges (including points, coupons, etc.) that the hotel is not able to participate in, such as limited-time sales and campaigns conducted on other accommodation booking websites or limited plans for members of the website, etc. Products not intended for general customers, such as products for corporate contracts, employee welfare programs, specific membership organizations, and groups. Products that require prepayment using special payment methods (including online auctions and joint purchases), or through credit cards, debit cards, vouchers, coupons, etc. Packaged products that include more than accommodation, such as transportation, meals, or the use of facilities. Agent-organized tours etc. sold by travel agencies that are published in pamphlets and on websites. (Products where the hotel does not have a part in the sale price) Products whose prices fluctuate depending on the exchange rate.
Inquiries about the Best Rate Guarantee	For inquiries regarding the plan price of each hotel, please use the following. CONTACT

Reservations and Payment

Reservations	You can make reservations on this website from around 6 months in advance until 2 a.m. of the day following your stay. It is a better deal to reserve on this website than on the phone or another reservation website.
Time of payment	Rooms must be paid for in advance. Please pay at the automatic check-in machine when you check in. Please return your room card key to the automatic check-out device at the first floor reception when you check out.
Payment methods	Please pay either in person at the hotel or by credit card online. You can choose how to pay when you make your reservation. *In the process of our company's online credit card payment, the system of an external company will be used. Hence this external company may contact you regarding the payment request and settlement.
Credit card ・ QR code payment	We accept the following credit cards and QR code payment. UnionPay cards cannot be used at the automatic check-in machine. They can only be used at the front desk, so please ask the front desk staff.
Cancellation policy	We impose the following cancellation fees. Day prior: 20% of the booking cost Same-day: 80% of the booking cost No-show: 100% of the booking cost * If you make a reservation online, some plan may have a different cancelation policy. Please read description for your plan or check your reservation confirmation email for more details.

If you have any further questions regarding payment, please see the FAQ section.
If you still have questions, please contact us using the contact form.

FAQ

SOTETSU HOTELS CLUB Great Value Cashback Membership ProgramNumerous Benefits!

More value with the SOTETSU HOTELS CLUB app

SOTETSU HOTELS CLUB

SOTETSU HOTELS CLUB
See the details