FAQ

Accommodation / rooms

Can minors stay at the hotel without adults?

Guests 17 years old and younger are not allowed to stay in the hotel alone. In accordance with the laws of the Kingdom of Thailand, an adult (18 years old or older) must stay in the same room.

Is sleepwear available?

Yes, it is. We have prepared a pair of Pajama shirt and pants in your room. If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.

Is there any cell phone charger?

It is available at the reception desk.

Please tell me about the equipment and amenities in the rooms.

[Free Amenities] *Available in the free amenity area.
toothbrush, hairbrush, razor, cotton swab, bath salts, body sponge, skincare

[Room Amenities] *Available in the guest rooms.
2-piece pajamas, disposable slippers, towels, shampoo, conditioner, body wash, deodorant spray, coffee/brack tea

[Equipment in guest rooms]
LCD TV, free Wi-Fi, extension telephone, refrigerator, toilet with washing machine, air purifier, hair dryer, electric kettle, in-room safe

If you have any questions, please feel free to contact our hotel.

Can I choose a specific room?

We're very sorry. We assign the rooms ourselves in order that all of our guests can have a pleasant stay. You won't be able to designate your room or floor. Designations will be accepted as requests, but please understand we cannot guarantee your selection.

Can I call an outside line from the room phone?

We're very sorry. Outside lines cannot be reached from the room phones.

When I make a reservation by phone, can I make a reservation at the room rate displayed on the Internet reservation site?

The charges on the internet reservation site and the charges for reservations made by phone are different.
If you would like the accommodation plans and rates displayed on the internet,
Please apply for a reservation via the internet reservation site.

Do you have a safe deposit box?

These will be in the guest rooms.

Is there a trouser press?

We are sorry, but we do not have any.

Can I check in before the specified time or extend the check-out time?

The following fees will be charged for early check-in before the prescribed time, and late check-out.

■Early check-in
6:00 am to 11:00 am on the day of your stay = 50% of the room rate
After 11:00 am, it will be 250THB per prescribed hour

■Late check-out
Up to 6:00 pm on the day of check-out: 50% of the room rate
After 6:00 pm: Room rate for another night
(Plus 7% value-added tax and service charge for all fees)

We may not be able to accommodate requests for early check-in and late check-out depending on the situation on the day of your stay, so please contact us first.

What drinks do you have as amenities?

Coffee and tea are available in the guest rooms.

Facilities

What is the SOU-BI-SUI?

It is the name of the water we provide. A water purifying system is installed throughout the hotel. Water from the faucets and showers in the guest room bathrooms, bidet toilet seats, faucets in the common areas, as well as the laundry, are all clean. Experience SOU-BI-SUI, water that is gentle to the touch.

Why is SOU-BI-SUI good for the body?

The water purification system installed in the entire building removes dirt and rust from tap water, and reduces the amount of residual chlorine in the water to an amount that is in the lower levels of the legal concentration limit, making the water hypoallergenic.

Is there a computer I can use for free?

We are sorry, but we do not lend computers free of charge.

How is the hotel security?

The hotel uses a contactless IC card key system.
The elevator is set up so that when riding, you need to bring your card key to the sensor and then press the button for your room floor.

Non-guests will be unable to enter.

Do you have a laundromat and microwave?

The laundromat is on the first floor and the microwave is in the elevator hall on each floor.

Do you have an ice machine?

It is located on the 2nd floor.

Access / Parking

Is there parking?

It is available for free only to guests. (First-come-first-served basis)

Staying with children

What is the room rate for an overnight stay with a child?

[About the accommodation]
Children under 3 years old sleep free of charge.
Children 4 to 11 years old will be charged half of the extra person charge (500 Baht, tax and service charge not included).
Children 12 years old and above will be charged the same rate as adults.
*17 years old and younger cannot stay at the hotel alone. In accordance with the laws of the Kingdom of Thailand, an adult (18 years old or older) is required to stay in the same room with the guest.

[About breakfast]
Breakfast is free for children under 3 years old.
Children under 3 years old are free of charge.
Children 4 to 11 years old will be charged half price (195 Baht, tax and service charge not included).
Children 12 years old and above are charged the same rate as adults.

Is there a child fee?

[About the accommodation]
Children under 3 years old sleep free of charge.
Children 4 to 11 years old will be charged half of the extra person charge (500 Baht, tax and service charge not included).
Children 12 years old and above will be charged the same rate as adults.
*17 years old and younger cannot stay at the hotel alone. In accordance with the laws of the Kingdom of Thailand, an adult (18 years old or older) is required to stay in the same room with the guest.

[About breakfast]
Breakfast is free for children under 3 years old.
Children under 3 years old are free of charge.
Children 4 to 11 years old will be charged half price (195 Baht, tax and service charge not included).
Children 12 years old and above are charged the same rate as adults.

Charges and payment

What is the cancellation policy?

A cancellation fee will be charged starting the day before your scheduled stay.

・2 days before: Free of charge
・Cancellation the day before: 1 night's room charge
・Cancellation on the day: 1 night's room charge
・No-show without notice: 100% of the room charge

The above cancellation fees will be calculated based on the total fee to be paid.
Please note that cancellation fees may differ for other offfers or groups.
Please understand this in advance.

When should I pay the accommodation fee?

Payment is expected at the reception desk upon check-in. We kindly ask that you contact the hotel if someone other than the overnight guests will be paying, as we require payment before check-in for such cases.

*Only one-time payment is accepted for credit cards.
credit cards accepted: VISA, MasterCard, JCB, American Express, Union Pay

Which payment methods do you accept?

Payments can be made through cash, various credit cards, and QR code-based payment.

credit cards accepted: VISA, MasterCard,JCB, American Express, Union Pay
QR code payment accepted: ALIPAY, WeChatPay

*Only one-time payment is accepted for credit cards.

I'd like to pay by bank transfer.

You may pay by bank transfer no later than 3 business days prior to your check-in date.
In addition, please contact the hotel in case of bank transfer.
*If you pay for your accommodation charges or cancellation fee by bank transfer, the transfer fee shall be borne by the guest. We ask for your understanding in advance.

Contracted corporate online reservation

I'd like to make a corporate contract.

We apologize for the inconvenience, but please call the hotel directly or use the contact form for this inquiry.

Others

Will you hold my luggage for me before check-in/after check-out?

Yes, you can leave your bags at the front desk before checking in and after checking out. Feel free to ask. However, this is only available on the same day of checking in or out, and we cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact hotel.

Can you make a reservation for restaurants for me?

We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.

Can I stay with my pet(s)?

We're very sorry we cannot allow guests to stay together with their pets. We ask for your understanding.

Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?

Please send the baggage to the hotel's attention with the guest's name and check-in date, and the arrival date of the baggage as "Check-in date". Please send your baggage in the same name as that given at the time of reservation. We cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel. Also, please note that we will not pay cash on delivery, so make sure to pay when sending the items. For more information, please contact hotel.

I have visitors, can I let them in the guest room during my stay?

Guest rooms and guest room floors are prohibited from entering except for guests who are staying at the hotel.
If you would like to have visitors, please use the lobby.

Is there a curfew?

No, there's no curfew. However, for security reasons, the front entryway will be locked between 1:00am and 5:00am.
Hotel guests can unlock the entryway using their card keys, however, We ask guests who haven't yet checked in to contact the front desk over the intercom.
Further, we ask that you contact us if your actual arrival time will be much later than the one you entered on your reservation.

Can I send items by courier from the hotel?

We are terribly sorry, but we cannot ship packages from the hotel.

Can you put my name on the waiting list in case there is a cancellation?

We are sorry, but we do not have a waitinglist of cancellations.
We apologize for the inconvenience, but please search for vacancies again after a while or contact the hotel.