FAQ

FAQ

Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.

Accommodation / rooms

Can minors stay at the hotel without adults?

Minors are able to stay without adults, but they need to get a permission from their parents. We request to write a consent form to their parents, and minor guests need to print out/submit the form to us when they check in. If they refused to write/submit a consent form, we cannot allow minor guests to stay at our hotel. Please download the consent form below;

Minor Consent Form

I'm using a wheelchair, can I stay in your hotel?

At Sotetsu Fresa Inn Kamakura-Ofuna Kasamaguchi, we offer the "Universal" type of room.
This is a barrier-free room where even guests in wheelchairs can stay comfortably.
With regard to reservations, we only offer one "Universal" room at this hotel. We only accept reservation for this room by phone.

Can I watch DVD in the room?

You cannot watch DVDs at our hotel. Instead, "Room theater" is available. You can watch a lot of movies from 12:00 p.m. on the day of your stay until 12:00 p.m. the next day with a ¥1,000 yen ticket. Please use it.

Why can you reserve a single room for two people?

At Sotetsu Fresa Inn Kamakura-Ofuna Kasamaguchi, the single rooms also have double beds. If two people can sleep in one bed, then two people can use a single room. Its only difference from the Fresa Room (Double) is the size of the room. 

Is it possible to extend? How much is the fee?

You can extend until 1:00 p.m..
We charge ¥1,000 per hour.
Please feel free to let us know.

Is Internet available in the guest rooms?

Internet is available in the rooms. We also have computers available at the lobby in front of the front desk that you can use 24 hours a day free of charge, so please feel free to use them. We also lend LAN cables.

Can three people stay in the room?

We have twin rooms available at our hotels, and some rooms can accommodate up to three guests.
Regarding your reservation, we only offer one twin room in this hotel, so we only accept reservations for this room by phone.

Is sleepwear available?

Yes, it is. We have prepared a pair of Pajama shirt and pants in your room. If you need a bigger size , please contact us when you make your reservation, as we have a limited number.

Is nothing happening even when you press the "Search Booking" button on your smartphone?

If Safari's Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly.
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
As of June 2021, the inability to display content has been confirmed with TREND MICRO's "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.


1. Tap "Settings" on your device.
2. Scroll down the screen, then tap "Safari".
3. Tap "Content Blockers".
4. Turn off the app that is displayed on the "Content Blockers Allowed".
※The operation method may vary depending on the device or iOS version. For details, please contact the support desk for your device.

Cleaning of guest rooms for consecutive nights

Do you clean guest rooms everyday?

If you wish for the rooms to be cleaned by our staff, please post the blue-colored card on the door outside by noon. If the card is not posted, please note beforehand that our staff will not enter the room.

If you only wish for new towels, please post the orange-colored card on the door outside by noon.
The towels will be provided in front of the door.

*Due to sanitation concerns, our staff will enter the room for cleaning after every 3 nights of stay, regardless of whether or not the guests have requested for such service. The staff will also enter the rooms for the purpose of room maintenance, legal inspections and for emergencies, even on days where cleaning has not been scheduled. We would appreciate your understanding and cooperation.
*Excluding certain hotel locations.
連泊の札

Facilities

Is there a grand bath?

We are sorry, but we do not have a large bathhouse.
There is a unit-type bath in the guest rooms. 

Do you have a conference room?

We are terribly sorry, but we do not have a conference room in our hotel.

Is the reception desk open 24 hours a day? Is it okay if I arrive late at night?

Yes, it is open 24 hours a day. Please contact us if you will be arriving after 12:00 a.m. Please understand that a room might not be available if you do not contact us in that case.

Can I drink the water in the room?

Yes, you can drink it.
Our hotel has a water purification system installed in the entire building, so even the water in the unit bath in the guest rooms is purified. Savor delicious water from SOU-BI-SUI.

What is a SOU-BI-SUI?

It is the name of the water provided by our hotel. We have installed a water purification system in the entire building, so guests get to enjoy purified water throughout our hotel, including the water coming out of the faucets and showers in the unit baths and the toilet with bidet function in the guest rooms, as well as the water from the faucets in common areas and the water used for laundry. Experience water that is not only delicious but is also gentle on the skin with SOU-BI-SUI.

Why does SOU-BI-SUI taste delicious and why is it good for the body?

The water purification system installed in the entire building removes dirt and rust from tap water, and reduces the amount of residual chlorine in the water to an amount that is in the lower levels of the legal concentration limit, making the water hypoallergenic.

Do you have an ice machine?

There is an ice machine that you can use for free inside the vending machine corner on the 1st floor. Our hotel has installed a water purification system throughout the building, so the ice in the machine is made from the delicious water called SOU-BI-SUI. Please use the ice machine. There are cups for ice beside the ice machine.

Access / Parking

I would like to go to Enoshima, Kamakura.

It is 2 stations away from the hotel and takes 7 minutes to get to Kamakura Station via JR Yokosuka Line.
It is 7 stations away from the hotel and takes 20 minutes to get to Enoshima Island via Shonan Monorail.
It is convenient to use Enoshima Electric Railway (Enoden) between Kamakura and Enoshima.

Is there parking available?

This hotel does not have a dedicated parking area. Instead, we will guide you to GS Park, a parking lot that is affiliated with us, which is located directly behind Sotetsu Fresa Inn.
Regarding the charges, it will be ¥1,500 for 24 hours after you enter.

When you check in, please inform the front desk if you used the parking lot.
*It is our partner parking lot, so it will be on a first come, first served basis. We do not accept reservations at the hotel.
*The parking lot may be full. We ask for your understanding in advance.

Food/restaurant

Do you have Japanese breakfast?

We are terribly sorry, but we do not have Japanese breakfast.
For guests who wish to eat Japanese cuisine, we will mainly guide you to the nearby beef bowl restaurant chain (open 24 hours a day).

Do you serve breakfast?

Yes, we do. Please refer the breakfast page for details.

Staying with children

Are there any charges for children or accommodation charges for children sleeping in the same bed?

Children who have not yet entered elementary school (until graduating from kindergarten/preschool) can stay for free. The adult charge applies to children of elementary school age or older. For example, for one adult and one child of elementary school age or older staying together, please reserve according to the price for two adults.

Charges and payment

What is the cancellation policy?

A cancellation fee will be charged starting the day before your scheduled stay.

For a scheduled stay of multiple nights, the prescribed cancellation fee will be charged out of the lodging fee (with tax included) for the first night.
Previous day cancellation: Cancellation fee equal to 20% of the lodging fee including tax
Same day cancellation: Cancellation fee equal to 80% of the lodging fee including tax
No-show without notification: Cancellation fee equal to 100% of the lodging fee including tax
If you would like to change or cancel your reservation, please do so at least 2 days

I'd like to pay by bank transfer.

You may pay by bank transfer no later than 3 business days prior to your check-in date.
In addition, please contact the hotel in case of bank transfer.
*If you pay for your accommodation charges or cancellation fee by bank transfer, the transfer fee shall be borne by the guest. We ask for your understanding in advance.

When should I pay the accommodation fee?

Payment is expected at the reception desk upon check-in. We kindly ask that you contact the hotel if someone other than the overnight guests will be paying, as we require payment before check-in for such cases.

We accept cashless payments only. We do not accept cash payments. You may use credit cards and QR code payment at the front desk of the hotel. Please take notice of this.

We accept the following credit cards and QR code payment.
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payment accepted:  ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.

Which payment methods do you accept?

We accept the following credit cards and QR code payment. We do not accept cash payments.
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payment accepted:  ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay

*Only one-time payment is accepted for credit cards.
*You may use credit cards and QR code payment at the front desk of the hotel.

What if I don't have a credit card?

In addition to credit cards, we accept the following QR code payments. We are sorry for the inconvenience, but we ask that you prepare QR code payments for your stay with us.

QR code payment accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*You may use credit cards and QR code payment at the front desk of the hotel. We do not accept cash payment.

Others

Can you make a reservation for restaurants for me?

We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.

Can I leave my bags at the hotel before checking in or after checking out?

Yes, you can leave your bags at the front desk before checking in and after checking out. Feel free to ask. However, this is only available on the same day of checking in or out, and we cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel.

Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?

Yes, please send these items to the hotel and write the name of the staying guest and check-in date. We will hold items for one week before check-in. We cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel. Also, please note that we will not pay cash on delivery, so make sure to pay when sending the items. For more information, please contact each hotel.

Can I order a massage service?

At Sotetsu Fresa Inn Kamakura-Ofuna Kasamaguchi, we provide information about Momo no Takuhai Relax Massage. Please call us for details on the menu and the prices.
It is open from 12:00 p.m. to 12:00 a.m.

SOTETSU HOTELS CLUB Great Value Cashback Membership Program Numerous Benefits!

More value with the SOTETSU HOTELS CLUB app

  • App Store
  • Google Play
  • QRコード

SOTETSU HOTELS CLUB

SOTETSU HOTELS CLUB
See the details

If Safari′s Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly.
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
The inability to display content has been confirmed with TREND MICRO′s "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.

Setting Procedure