Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.
Accommodation / rooms
Can minors stay at the hotel without adults?
Minors are able to stay without adults, but they need to get a permission from their parents. We request to write a consent form to their parents, and minor guests need to print out/submit the form to us when they check in. If they refused to write/submit a consent form, we cannot allow minor guests to stay at our hotel. Please download the consent form below;
Yes, it is. We have prepared a pair of Pajama shirt and pants in your room. If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.
Is there any cell phone charger ?
It is available at the reception desk.
Is Internet available in the guest rooms?
Wi-Fi is available throughout the hotel and in all guest rooms.
Is nothing happening even when you press the "Search Booking" button on your smartphone?
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Can I drink the water in the room?
Yes, you can drink it. Our hotel has a water purification system installed in the entire building, so even the water in the unit bath in the guest rooms is purified. Savor delicious water from SOU-BI-SUI.
What is a SOU-BI-SUI?
It is the name of the water provided by our hotel. We have installed a water purification system in the entire building, so guests get to enjoy purified water throughout our hotel, including the water coming out of the faucets and showers in the unit baths and the toilet with bidet function in the guest rooms, as well as the water from the faucets in common areas and the water used for laundry. Experience water that is not only delicious but is also gentle on the skin with SOU-BI-SUI.
Why does SOU-BI-SUI taste delicious and why is it good for the body?
The water purification system installed in the entire building removes dirt and rust from tap water, and reduces the amount of residual chlorine in the water to an amount that is in the lower levels of the legal concentration limit, making the water hypoallergenic.
Do you have an ice machine?
There is an ice machine that you can use for free inside the vending machine corner on the 2nd floor. Our hotel has installed a water purification system throughout the building, so the ice in the machine is made from the delicious water called SOU-BI-SUI. Please use the ice machine. There are cups for ice beside the ice machine.
I know that all of the rooms are non-smoking, but is there a place I can smoke?
Please use the smoking booth on the front floor.
Is the reception desk open 24 hours a day? Is it okay if I arrive late at night?
Yes, it is open 24 hours a day. Please contact us if you will be arriving after 12:00 a.m. Please understand that a room might not be available if you do not contact us in that case.
Access / Parking
Is there a parking area?
This hotel does not have a dedicated parking area. Please use a paid parking service nearby.
Are there any charges for children or accommodation charges for children sleeping in the same bed?
Children who have not yet entered elementary school (until graduating from kindergarten/preschool) can stay for free. The adult charge applies to children of elementary school age or older. For example, for one adult and one child of elementary school age or older staying together, please reserve according to the price for two adults.
Charges and payment
I would like to know the cost allocation for the accommodation tax.
In Osaka, an accommodation tax is levied according to tax ordinance. The accommodation fees displayed on this website include the accommodation tax. For details on the accommodation tax, please check the Osaka Prefecture homepage.
Do you impose cancellation charges?
Yes. Cancellation charges are as follows. ・Day before stay: 20% of room charge ・Day of stay: 80% of room charge ・No show: 100% of room charge
However, the cancellation policy may be different for certain offers in the event that the plan was reserved online. Information regarding the cancellation policy can be found with the plan information and in your reservation confirmation email.
When should I pay the accommodation fee?
Payment is expected at the reception desk upon check-in. We kindly ask that you contact the hotel if someone other than the overnight guests will be paying, as we require payment before check-in for such cases.
We accept cashless payments only. We do not accept cash payment. You may use credit cards and QR code payment at the front desk of the hotel. Please take notice of this.
We accept the following credit cards and QR code payment. credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay QR code payment accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay *Only one-time payment is accepted for credit cards.
Which payment methods do you accept?
We accept the following credit cards and QR code payment. We do not accept cash payment. credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay QR code payment accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards. *You may use credit cards and QR code payment at the front desk of the hotel.
What if I don't have a credit card?
In addition to credit cards, we accept the following QR code payments. We are sorry for the inconvenience, but we ask that you prepare QR code payments for your stay with us.
QR code payment accepted: credit cards, ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay *You may use credit cards and QR code payment at the front desk of the hotel. We do not accept cash payment.
Can I leave my bags at the hotel before checking in or after checking out?
Yes, you can leave your bags at the front desk before checking in and after checking out. Feel free to ask. However, this is only available on the same day of checking in or out, and we cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel.
Can you make a reservation for restaurants for me?
We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.
Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?
Yes, please send these items to the hotel and write the name of the staying guest and check-in date. We will hold items for one week before check-in. We cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel. Also, please note that we will not pay cash on delivery, so make sure to pay when sending the items. For more information, please contact each hotel.
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A 2 minute walk from Exit 6 in Osaka Municipal Subway Sakaisuji Line, Keihan Main Line Kitahama station.
A 5 minute walk from Exit 12 in Osaka Municipal Subway Midosuji Line,Keihan Main Line Yodoyabashi station.
A 4 minute walk from Exit 8 of Yodoyabashi Station on the Midosuji Line of Osaka Metro (formerly known as Municipal Subway)
A 4 minute walk from Exit 20 in Osaka Municipal Subway Midosuji Line,Keihan Main Line Yodoyabashi station.
If Safari′s Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly. We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device. The inability to display content has been confirmed with TREND MICRO′s "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.