Important News

[SOTETSU HOTELS THE SPLAISIR]Changes to the Hotel Reservation System

Thank you very much for your continued support of SOTETSU HOTELS.

Effective January 18th, 2024 (Thursday), we have changed our accommodation reservation system to further improve customer convenience.*Except for some hotels
Details are as follows.


For guests who have made reservations using the old reservation system (reservations ending with reservation number “KrSo”) by January 17, 2024, your reservation will remain valid and you can stay as per your reservation details. If you wish to confirm, change, or cancel your reservation, please note that there are some important points to pay attention to. Please read this notice to the end.

■ About "Reservation Confirmation, Changes, and Cancellations" after January 18, 2024
Each hotel has set up buttons on their respective homepages for confirmation, change, and cancellation of reservations.

Example of reservation number: Lo12345678KrSo
Reservation confirmation, changes, and cancellations cannot be made on the website.
Please contact the hotel directly where you made your reservation for assistance.

Example of reservation number: TBDBF18361E08
[Reservation Confirmation, Changes, and Cancellations]
You can manage your booking through the homepage of the hotel where you made a reservation or via the link provided in your reservation confirmation email.

[Reservation Confirmation and Cancellation]
You can manage your booking by logging into “My Page” on the homepage of Sotetsu Hotels Club or the homepage of each hotel where you made a reservation and selecting "Confirm Reservation Information".

■ Inquiries
If you cannot find your reservation or have any questions, please contact the hotel directly where you made a reservation.
We apologize for any inconvenience caused by the transition to the new system, but we are striving to provide convenience to our customers further. We kindly ask for your understanding and cooperation.

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See the details

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