CONTACT

SOTETSU HOTELS THE SPLAISIR
CONTACT

We have summarized the inquiries that we receive frequently.
If you check this in advance, you may be able to find the answer to your question. We hope you will make use of this.

FAQ

・After reviewing your inquiry, our staff will provide a response.
Please note that it may take several business days to reply. If your matter is urgent, please contact the hotel by phone.
・If the email address you provided is incorrect, we will not be able to respond. Please double-check your email address before sending.
・Depending on the content of your inquiry, we may not be able to provide a response. Thank you for your understanding.
・Emails containing URLs or attached files may take longer to respond to due to phishing prevention measures.
・The personal information you provide will be used solely to respond to your inquiry.
For details on how we handle personal information, please refer to our Privacy Policy（https://sotetsu-hotels.com/en/privacy/）.

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Items with the ※ symbol are mandatory items. Please ensure that these fields are filled in. (Please contact each hotel for reservations, cancellations, or urgent matters.)

※Inquiry subject	For inquiries regarding reservations or hotel stay,please contact each hotel directly.
※Name
Company Name
※E-mail address
※Confirming mail address
※TEL
※Contents of inquiries
※Privacy Policy	Agree to the privacy policy (please refer to the privacy policy here)

Reply to customers will be sent from the <@sotetsu-group.jp> domain.
If you are unable to receive emails from <@sotetsu-group.jp>, this may be due to your mailbox's email receipt settings.
If you have the domain specification settings turned on, please set "@sotetsu-group.jp" as a domain which you wish to receive emails from.

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