FAQ

Minors are able to stay without adults, but they need to get a permission from their parents. We request to write a consent form to their parents, and minor guests need to print out/submit the form to us when they check in. If they refused to write/submit a consent form, we cannot allow minor guests to stay at our hotel. Please download the consent form FAQ page in the hotel where they would like to stay at.
[Minor Consent Form]

SOTETSU HOTELS THE SPLAISIR SEOUL MYEONG-DONG

SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN

Check-in is possible from 3:00 p.m., while check-out is required by 12:00 p.m.

Yes, we will be happy to keep your luggage in our storage room for free before check-in or after check-out.

Check-in prior to the standard check-in time is available upon availability at the time of check-in but is not guaranteed.

Late check-out may be possible by contacting our Reception and is subject to availability on the date of departure. (Be noticed that extra charges may apply.)

If you let us know before 24hours before your actual check-out date, there is no charge for the early check-out fee, However, if you are not let us know or less than 24hours before your actual check-out date, there is one-night charge will be added for the penalty.

No, breakfast is not included in the room rate. Please choose the breakfast option on the reservation page if you wish to arrange breakfast, or Contact Us for additional arrangements.

To inquire about a lost item, please e-mail or call us below.
SOTETSU HOTELS THE SPLAISIR SEOUL MYEONG-DONG: front@splaisir.com/+82-2-772-0900
SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN: front_ddm@splaisir.com/+82-2-2198-1212

Complimentary wired and wireless Internet access are available in all of our guest rooms.

Children 6 years old and younger may stay free of charge in existing bedding when accompanied by an adult.

For the comfort and enjoyment of all guests, our property has a strict 'No Pet' policy other than registered guide-dogs.