FAQ

FAQ

Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.

Accommodation

What are your check-in and check-out times?

Check-in is possible from 3:00 p.m., while check-out is required by 12:00 p.m.

Can I leave my luggage before check-in or after check-out?

Yes, we will be happy to keep your luggage in our storage room for free before check-in or after check-out.

Is early check-in available?

Check-in prior to the standard check-in time is available upon availability at the time of check-in but is not guaranteed.

Is late check-out available?

Late check-out may be possible by contacting our Reception and is subject to availability on the date of departure. (Be noticed that extra charges may apply.)

Do you have an early departure fee?

If you let us know before 24hours before your actual check-out date, there is no charge for the early check-out fee, However, if you are not let us know or less than 24hours before your actual check-out date, there is one-night charge will be added for the penalty.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate. Please choose the breakfast option on the reservation page if you wish to arrange breakfast, or Contact Us for additional arrangements.

How can I get back items left behind at hotel?

To inquire about a lost item, please e-mail or call us below.
SOTETSU HOTELS THE SPLAISIR SEOUL MYEONG-DONG: resv@splaisir.com/+82-2-772-0900
SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN: resv_ddm@splaisir.com/+82-2-2198-1212

Do your rooms have Internet access?

Complimentary wired and wireless Internet access are available in all of our guest rooms.

Do children stay free of charge?

Children 6 years old and younger may stay free of charge in existing bedding when accompanied by an adult.

Can I take my dog to your hotel?

For the comfort and enjoyment of all guests, our property has a strict 'No Pet' policy other than registered guide-dogs.

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