Important News

Notice of change in the OS versions on which the official app can be installed and the recommended OS versions

Thank you very much for your continued support of SOTETSU HOTELS

We inform you that for our SOTETSU HOTELS CLUB app, on January 27th, 2021 (estimated), the OS versions it can be installed with and the OS versions that are recommended, will be changed as follows.

■Date of change: January 2021 (scheduled)
■OS versions on which the app can be installed
・ Before the change: iOS11.0 and up / Android5.0 and up
・ After the change: iOS12.4 and up / Android6.0 and up
 * The official app cannot be installed or used on devices with iOS12.0 or older versions / Android6.0 or older versions.

■Recommended OS versions
・ Before the change: iOS11.0 and up / Android8.0 and up
・ After the change: iOS12.4 and up / Android8.0 and up
 * The official app can be installed on devices with Androido6.x – 7.x, but we will be unable to guarantee that it will work.

* It is not guaranteed that the app will work on all devices
* Even with devices equipped with the above-mentioned OSes, the app might not work due to OS updates, special settings of the device, available space, state of transmission, transmission speed, and so on

■How to check your device’s OS version
・ iOS: You can check it under “Software Version” in “Settings”>”General”>”About”.
・ Android: You can check it under “Android Version” in “Settings”>”About device”>”Software info”.
* Depending on your device, the menu name and location of display might vary.

Please contact your carrier regarding how to update your OS and whether your device is compatible with an OS update.

We apologize for the inconvenience caused to the relevant customers, but this is necessary for users to use the official app in a better environment in the future, so we hope to have your understanding and cooperation.

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