FAQ
Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.
Accommodation / rooms
Is Internet available in the guest rooms?
Please tell me about the equipment and amenities in the rooms.
Toothbrushes, hairbrushes, razors, cotton buds, bath salts, body sponges, skin care products, coffee/tea/green tea
[Room Amenities]* Available in the guest rooms.
2-piece pajamas, disposable slippers, towels, shampoo, conditioner, body soap, deodorant spray
[Room Amenities]
LCD TV, free Wi-Fi, extension phone, refrigerator, toilet with washing machine, air purifier, hair dryer, electric kettle
Other amenities Kettle
Please feel free to contact the hotel if you have any other questions.
Can minors stay at the hotel without adults?
Minor Consent Form
Is sleepwear available?
Is there any cell phone charger ?
Do you offer early check-in and late check-out?
Early check-in is available from 12:00 p.m. while late check-out is up to 2:00 p.m.
*Please be advise that there may be times when you cannot avail of this service.
Is nothing happening even when you press the "Search Booking" button on your smartphone?
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
As of June 2021, the inability to display content has been confirmed with TREND MICRO's "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.
1. Tap "Settings" on your device.
2. Scroll down the screen, then tap "Safari".
3. Tap "Content Blockers".
4. Turn off the app that is displayed on the "Content Blockers Allowed".
※The operation method may vary depending on the device or iOS version. For details, please contact the support desk for your device.
Facilities
I know that all of the rooms are non-smoking, but is there a place I can smoke?
Is the reception desk open 24 hours a day? Is it okay if I arrive late at night?
Access / Parking
Is there a parking area?
Food/restaurant
Do you serve breakfast?
Staying with children
Are there any charges for children or accommodation charges for children sleeping in the same bed?
Charges and payment
When should I pay the accommodation fee?
We accept cashless payments only. We do not accept cash payments. You may use credit cards and QR code payments at the front desk of the hotel. Please take notice of this.
We accept the following credit cards and QR code payments.
credit cards accepted: VISA, MasterCard, JCB, American Express, Diners, Discover card, Union Pay
QR code payments accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.
Which payment methods do you accept?
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payments accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.
*You may use credit cards and QR code payments at the front desk of the hotel.
Do you impose cancellation charges?
・Day before stay: 20% of room charge
・Day of stay: 80% of room charge
・No show: 100% of room charge
However, the cancellation policy may be different for certain offers in the event that the plan was reserved online. Information regarding the cancellation policy can be found with the plan information and in your reservation confirmation email.
Others
I'd like to make a corporate contract.
Can I leave my bags at the hotel before checking in or after checking out?
Luggage can be held until and during the day of your check-out date.
However, we cannot hold luggage overnight. We ask for your understanding.
Can you make a reservation for restaurants for me?
Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?