FAQ

FAQ

Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.

Accommodation / rooms

Can minors stay at the hotel?

Yes, they can. However, when a minor (under 20) stays alone or several minors stay together, parent or guardian must submit a consent form.
Please download the "Minor Consent Form" below, have your parent or guardian fill out the form, and submit it to the front desk when you check in.
Minor Consent Form

Is the Internet access available in the guest room?

Yes, free wired and wireless (Wi-Fi) Internet access is available in all guest rooms. Please bring your PC.

Can my check-out time be extended?

If you wish to request a late checkout, please call the staff by phone.

How many months in advance can I make reservation?

We accept reservations up to 12 months in advance either on the website or by phone.

Can I be on the waiting list?

We are sorry but you cannot. Please contact when needed.

Is sleepwear available?

Yes, it is. We have prepared a pair of Pajama shirt and pants in your room. If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.

Is nothing happening even when you press the "Search Booking" button on your smartphone?

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Facilities

Can I drink the water in the room?

Yes, you can drink it.
Our hotel has a water purification system installed in the entire building, so even the water in the unit bath in the guest rooms is purified. Savor delicious water from SOU-BI-SUI.

What is a SOU-BI-SUI?

It is the name of the water provided by our hotel. We have installed a water purification system in the entire building, so guests get to enjoy purified water throughout our hotel, including the water coming out of the faucets and showers in the unit baths and the toilet with bidet function in the guest rooms, as well as the water from the faucets in common areas and the water used for laundry. Experience water that is not only delicious but is also gentle on the skin with SOU-BI-SUI.

Why does SOU-BI-SUI taste delicious and why is it good for the body?

The water purification system installed in the entire building removes dirt and rust from tap water, and reduces the amount of residual chlorine in the water to an amount that is in the lower levels of the legal concentration limit, making the water hypoallergenic.

Do you have an ice machine?

There is an ice machine that you can use for free inside the vending machine corner on the 2nd floor. Our hotel has installed a water purification system throughout the building, so the ice in the machine is made from the delicious water called SOU-BI-SUI. Please use the ice machine. There are cups for ice beside the ice machine.

Is there a coin laundry?

Yes, a coin laundry is located on the 2nd floor (fee required).

Is the reception desk open 24 hours a day? Is it okay if I arrive late at night?

Yes, it is open 24 hours a day. Please contact us if you will be arriving after 12:00 a.m. Please understand that a room might not be available if you do not contact us in that case.

Access / Parking

I'd like to go by car. Is there a parking lot?

There is no parking at the hotel. If you arrive by car, we recommend use of the coin parking lot near the hotel. Please be understanding of this beforehand.

Is there a convenience store nearby?

Yes, you can find one about 100 meters from the hotel.

Food/restaurant

Do you serve breakfast?

Yes, we do. Please refer the breakfast page for details.

Staying with children

Can I share a bed with my children?

You can share a bed with only one pre-school child for each main bed.
Children of elementary school age and older are subject to regular room rates.

Charges and payment

When should I pay the accommodation fee?

Payment is expected at the reception desk upon check-in. We kindly ask that you contact the hotel if someone other than the overnight guests will be paying, as we require payment before check-in for such cases.

We accept cashless payments only. We do not accept cash payment. You may use credit cards and QR code payment at the front desk of the hotel. Please take notice of this.

We accept the following credit cards and QR code payment.
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payment accepted:  ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.

Which payment methods do you accept?

We accept the following credit cards and QR code payment. We do not accept cash payment.
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payment accepted:  ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay

*Only one-time payment is accepted for credit cards.
*You may use credit cards and QR code payment at the front desk of the hotel.

What if I don't have a credit card?

In addition to credit cards, we accept the following QR code payments. We are sorry for the inconvenience, but we ask that you prepare QR code payments for your stay with us.

QR code payment accepted: credit cards, ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*You may use credit cards and QR code payment at the front desk of the hotel. We do not accept cash payment.

Can I use a credit card for payment?

Yes. We accept most credit cards such as JCB, VISA, MasterCard, American Express, Diners Club and UnionPay.

Others

Can I leave my luggage with you before checking in/after checking out?

Yes. You can leave your luggage at the front desk, either before checking in or after checking out.
Please make sure to pick up your luggage within the same day.

Is there a curfew?

No, but the automatic door at the entrance is locked at night (1:00 a.m.-5:00 a.m.) for security reasons.
If want to check in at or after 1:00 a.m., please call the staff via the intercom at the entrance.

Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?

Yes, please send these items to the hotel and write the name of the staying guest and check-in date. We will hold items for one week before check-in. We cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel. Also, please note that we will not pay cash on delivery, so make sure to pay when sending the items.

Can you make a reservation for restaurants for me?

We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.

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The inability to display content has been confirmed with TREND MICRO′s "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.

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