Advance payments made through overseas reservation websites are not compatible with the domestic Invoice system (qualified invoices and receipts) in Japan.

Thank you for your continued patronage of SOTETSU HOTELS.

We would like to inform you about the Invoice system, which has been in place since October 2023.
Please note that the advance payment made through overseas reservation websites are not compatible with the domestic Invoice system (qualified invoices and receipts) in Japan.
* If you make a reservation with advance payment, please be aware that the hotel will not be able to issue a receipt.
Only in cases of on-site payment will the hotel be able to provide a receipt.

■Major overseas reservation websites:
Booking.com
Expedia
agoda
Trip.com (formerly Ctrip)

If you require a receipt compliant with Japan's domestic invoicing system (qualified invoices and receipts), please make your reservation through our official hotel website or app, or through travel agencies and their booking sites based in Japan.
Our "SOTETSU HOTELS" reservation site is here ⇒ https://sotetsu-hotels.com/en/

Please note that when you make a reservation through various travel agencies, the hotel cannot issue a receipt in the case of advance payment. In such cases, please contact the travel agency through which you made the reservation for further assistance.