Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.
Accommodation / rooms
Can minors stay at the hotel without adults?
Minors are able to stay without adults, but they need to get a permission from their parents. We request to write a consent form to their parents, and minor guests need to print out/submit the form to us when they check in. If they refused to write/submit a consent form, we cannot allow minor guests to stay at our hotel. Please download the consent form below;
Yes, it is. We have prepared a pair of Pajama shirt and pants in your room. If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.
Are there are rooms where three people can stay?
Yes, there are. We have the following four types of rooms.
We're very sorry. Outside lines cannot be reached from the room phones
Can I watch the DVD I brought?
We are truly sorry, but there is no DVD player in the hotel's guest rooms. In addition, you cannot set up external equipment to the TV in the guest rooms. For the above reasons, you cannot view DVDs in your room.
Is there any cell phone charger ?
It is available at the reception desk.Please understand that they are limited.
Is Internet available in the guest rooms?
Wi-Fi is available throughout the hotel and in all guest rooms. You can connect using your own computer.
Is nothing happening even when you press the "Search Booking" button on your smartphone?
If Safari's Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly. We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device. As of June 2021, the inability to display content has been confirmed with TREND MICRO's "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.
1. Tap "Settings" on your device. 2. Scroll down the screen, then tap "Safari". 3. Tap "Content Blockers". 4. Turn off the app that is displayed on the "Content Blockers Allowed". ※The operation method may vary depending on the device or iOS version. For details, please contact the support desk for your device.
Cleaning of guest rooms for consecutive nights
Do you clean guest rooms everyday?
If you wish for the rooms to be cleaned by our staff, please post the blue-colored card on the door outside by noon. If the card is not posted, please note beforehand that our staff will not enter the room.
If you only wish for new towels, please post the orange-colored card on the door outside by noon. The towels will be provided in front of the door.
*Due to sanitation concerns, our staff will enter the room for cleaning after every 3 nights of stay, regardless of whether or not the guests have requested for such service. The staff will also enter the rooms for the purpose of room maintenance, legal inspections and for emergencies, even on days where cleaning has not been scheduled. We would appreciate your understanding and cooperation. *Excluding certain hotel locations.
Is the reception desk open 24 hours a day? Is it okay if I arrive late at night?
Yes, it is open 24 hours a day. Please contact us if you will be arriving after 12:00 a.m. Please understand that a room might not be available if you do not contact us in that case.
Access / Parking
I need to go to Pacifico Yokohama for a meeting. Is it close to the hotel?
It is about 1.5 kilometers from the hotel to Pacifico Yokohama. If you use the subway, get off at Minatomirai Station, which is a station away from Bashamichi Station in front of the hotel, and it will be a 5-minute walk from there. If you walk from the hotel, it will take about 15 minutes.
Is there a parking area?
This hotel does not have a dedicated parking area. Please use a paid parking service nearby.
Can someone from outside eat breakfast at the hotel?
Yes, it's allowed. Please purchase a breakfast ticket at the front desk on the 2nd floor and have breakfast at the hotel.
Are there any charges for children or accommodation charges for children sleeping in the same bed?
Children who have not yet entered elementary school (until graduating from kindergarten/preschool) can stay for free. The adult charge applies to children of elementary school age or older. For example, for one adult and one child of elementary school age or older staying together, please reserve according to the price for two adults.
Charges and payment
What if I don't have a credit card?
In addition to credit cards, we accept the following QR code payments. We are sorry for the inconvenience, but we ask that you prepare QR code payments for your stay with us.
QR code payment accepted:ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay *You may use credit cards and QR code payment at the front desk of the hotel. We do not accept cash payment.
Which payment methods do you accept?
We accept the following credit cards and QR code payment. We do not accept cash payment. credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay QR code payment accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards. *You may use credit cards and QR code payment at the front desk of the hotel.
When should I pay the accommodation fee?
Payment is expected at the reception desk upon check-in. We kindly ask that you contact the hotel if someone other than the overnight guests will be paying, as we require payment before check-in for such cases.
We accept cashless payments only. We do not accept cash payment. You may use credit cards and QR code payment at the front desk of the hotel. Please take notice of this.
We accept the following credit cards and QR code payment. credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay QR code payment accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay *Only one-time payment is accepted for credit cards.
Can you make a reservation for restaurants for me?
We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.
Can I leave my bags at the hotel before checking in or after checking out?
Yes, you can leave your bags at the front desk before checking in and after checking out. Feel free to ask. However, this is only available on the same day of checking in or out, and we cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel.
I would like to send my luggage via a delivery service.
We can handle it. It will be handled by Yamato Transport. However, we may not be able to accept high-priced valuables, fragile articles, and packages that require special handling depending on the situation, so please check.
Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?
Yes, please send these items to the hotel and write the name of the staying guest and check-in date. We will hold items for one week before check-in. We cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel. Also, please note that we will not pay cash on delivery, so make sure to pay when sending the items. For more information, please contact each hotel.
SOTETSU HOTELS CLUBGreat Value Cashback Membership ProgramNumerous Benefits!
One minute's walk from Exit 3 in Bashamichi Station on the Minatomirai Line.
Hotel is on the left just after Exit 3.2 minute walk from Exit 5 (elevator).
A 8 minute walk from the South Exit in Sakuragicho Station on the JR Keihin-Tohoku Line / from Exit 9 in Kannai Station on the Yokohama Municipal Subway.
If Safari′s Content Blocker is enabled on iOS devices such as iPhone and iPad, some content may not be displayed properly. We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device. The inability to display content has been confirmed with TREND MICRO′s "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.