FAQ
Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.
Accommodation / rooms
Can minors stay at the hotel without adults?
Minor Consent Form
Can I call an outside line from the room phone?
There is a pay phone at the lobby on the 1st floor, so please use it for that.
Is sleepwear available?
Yes, it is. We have prepared a pair of Pajama shirt and pants in your room. If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.
We also sell it, so please ask the receptionist.
Is Internet available in the guest rooms?
Wi-Fi is available throughout the hotel and in all guest rooms. You can connect using your own computer.
LAN cables are also available in the guest rooms.
Is nothing happening even when you press the "Search Booking" button on your smartphone?
We apologize for the inconvenience, but please try again after temporarily disabling the content blocker settings on your device.
As of June 2021, the inability to display content has been confirmed with TREND MICRO's "Virus Buster Mobile." However, even if you use other ad blocking apps, you can resolve the issue through the same procedure.
1. Tap "Settings" on your device.
2. Scroll down the screen, then tap "Safari".
3. Tap "Content Blockers".
4. Turn off the app that is displayed on the "Content Blockers Allowed".
※The operation method may vary depending on the device or iOS version. For details, please contact the support desk for your device.
Facilities
Do you lend scissors, fruit knives, etc.?
If you wish to use scissors, please go to the front desk and use the scissors at the front lobby.
In addition, we do not lend any kind of fruit knife and other knives at our hotel. Thank you for your understanding.
Is the reception desk open 24 hours a day? Is it okay if I arrive late at night?
Access / Parking
Is there a parking area?
Staying with children
Are there any charges for children or accommodation charges for children sleeping in the same bed?
Charges and payment
I'd like to pay by bank transfer.
In addition, please contact the hotel in case of bank transfer.
*If you pay for your accommodation charges or cancellation fee by bank transfer, the transfer fee shall be borne by the guest. We ask for your understanding in advance.
What if I don't have a credit card?
QR code payments accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*You may use credit cards and QR code payments at the front desk of the hotel. We do not accept cash payments.
Which payment methods do you accept?
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payments accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.
*You may use credit cards and QR code payments at the front desk of the hotel.
When should I pay the accommodation fee?
We accept cashless payments only. We do not accept cash payments. You may use credit cards and QR code payments at the front desk of the hotel. Please take notice of this.
We accept the following credit cards and QR code payments.
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payments accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.
Others
Can you make a reservation for restaurants for me?
Can I have my underwear sent for cleaning, too?
Please wash your underwear on your own at the laundry corner on the 1st floor.
Can I leave my bags at the hotel before checking in or after checking out?
Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?