Thank you for your continued patronage of Sotetsu Hotels.

As of 19:00 on March 23, 2023, there is a problem with the official reservation site and the following functions are not available.

[Unavailable functions]
● New reservations, confirmation, change and cancellation of reservations (all operations related to reservations)
  HOTEL SUNROUTE KAMAISHI
  HOTEL SUNROUTE TAIPEI

●Confirmation, modification or cancellation of reservations with a [number only] reservation number taken before November 15, 2022
  HOTEL SUNROUTE PLAZA SHINJUKU, HOTEL SUNROUTE NIIGATA, TOKYO GREEN PALACE, FOREST HONGO

● Confirmation, change or cancellation of reservations with a [number only] reservation number made by March 15, 2023
   HOTEL SUNROUTE in Japan, Cypress Hotel Nagoya-eki Mae
* Excluding Hotel HOTEL SUNROUTE PLAZA SHINJUKU, HOTEL SUNROUTE NIIGATA, TOKYO GREEN PALACE, FOREST HONGO and  HOTEL SUNROUTE KAMAISHI.

If you need to make an urgent contact regarding your reservation, please contact the hotel directly.

If you need to make an urgent reservation, please contact the hotel directly by phone or wait until the official reservation site is restored.

We apologize for any inconvenience this may cause and thank you for your understanding.