Thank you very much for your continued support of SOTETSU HOTELS.

We are sorry to inform you that some customers using a certain e-mail address are unable to login to the reservation system. We would like to inform you of the problem as follows.

[email address concerned]
If you have registered as a member using the following e-mail address, you will not be able to log in to the reservation system.

•If your e-mail address has a dot at the beginning or just before the @ (at mark), you will not be able to log in to the reservation system.
Example 1  abcde.@sotetsu-hotels.com
Example 2  .abcde＠sotetsu-hotels.com

•Dots are consecutive in the part before @ (at mark)
Example 1  ab..cde＠sotetsu-hotels.com
Example 2  abcde..＠sotetsu-hotels.com

•When it contains one-byte alphanumeric characters and some symbols
　*Except for the following symbols (. ! # $ % & ' * + - / = ? ^ _ { | } ~ )
Example 1  abcd[e@sotetsu-hotels.com
Example 2  a@bcde@sotetsu-hotels.com

[Details of the problem]
When making a reservation, you will not be logged in and will not be able to proceed to make a reservation as a member. (Excluding some hotels)

[How to avoid the problem]
If you have registered as a member using the email address shown in the example above, please change it to another email address.

You can change your e-mail address by logging in to My Page from the following URL, and then go to "Change Customer Information".
https://mypage.sotetsu-hotels.com/mypage/pc/login.php

We apologize for any inconvenience this may cause and thank you for your patience.