2020.04.06

重要 公告

[Sotetsu Fresa Inn]Regarding “advance credit card payment/non-cancellable plans” following the postponement of the Tokyo 2020 Olympic Games. (UPDATE:2020.07.01)

[Sotetsu Fresa Inn]Regarding “advance credit card payment/non-cancellable plans” following the postponement of the Tokyo 2020 Olympic Games.

Thank you very much for your continued support of SOTETSU HOTELS.

At Sotetsu Fresa Inn, due to the postponement of Tokyo 2020 Olympic and Paralympic Games,customers who have booked an “advance credit card payment/non-cancellable plan” during the applicable period may cancel said plan without incurring a cancellation fee.
Please use the contact form below to contact the hotel you have reserved and request cancellation within the applicable period.

■Reservation routes that are subject
Sotetsu Fresa Inn Official Site, Other Accommodation Reservation Sites.
*Reservations made via other reservation sites may not be canceled in some cases in accordance with the rules of each reservation site.
*Reservation cancellation via a travel agency is subject to the rules of each travel agency.
For cancellation, please contact the travel agent that made the reservation.

■Eligible stay period
July 1, 2020 (Wed)–September 30, 2020 (Wed)

■Period during which cancellation fee will not be incurred
Please contact us for cancellation using the contact form below by one day prior to the check-in date.

■Cancellation method
Please use the contact form below to contact the hotel you booked for cancellation.
Please inform us of the hotel name, the planned stay dates, the guest names, telephone number, E-mail address and the request to cancel your reservation.
*Please note that it may take several days to receive a response. Your understanding would sincerely be appreciated.
*In addition, if you contact us on or after your check-in date, the cancellation fee will not be waived.

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