Changes to the Hotel Reservation System
Effective March 15th, 2023 (Wednesday), we have changed our accommodation reservation system to further improve customer convenience.
[To Guests With Reservations at the Hotel]
Reservations made before March 15th, 2023 using the former reservation system will remain valid, meaning guests may stay as per their reservation information. There are some precautions for those who wish to confirm, change, or cancel a reservation, so please read to the end of this notice.
■ Confirming, Changing, or Canceling a Reservation Made on or After March 15th, 2023
A button will be placed on each hotel web page.
Reservation number example:2022092322685070
You may confirm, change, or cancel reservations from the individual hotel page.
If you are unable to find your reservation, inquire directly with the hotel where you made your reservation.
When confirming, changing, or canceling reservations made on or after September 1st, 2023, inquire directly with the hotel where you made your reservation.
[Reservations Made on or After March 15th, 2023 With 'T' in the Reservation Number]
Reservation number example:TBDBF18361E08
You may confirm, change, or cancel reservations from the individual hotel page. You may
also confirm your reservation by logging in to My Page on the Sotetsu Hotels Club site and clicking "Confirmation of reservation".
If you are unable to find your reservation or have any questions, inquire directly with the hotel where you made your reservation.
We apologize for any inconvenience to guests caused by switching to the new system, and appreciate your understanding and cooperation as we strive to make the reservation process even more convenient.