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SOTETSU GRAND FRESA
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Sotetsu Hotels Club Member's My Page: Error in Reservation Confirmation

2023.06.07

Important News

Sotetsu Hotels Club Member's My Page: Error in Reservation Confirmation

Thank you for your continued patronage of Sotetsu Hotels.

As of June 7, 2023 at 16:00, the following problem has occurred on the Sotetsu Hotels Club Member My Page.

[Details of the problem]
When clicking on "Check reservation information" on Sotetsu Hotels Club Member My Page, the reservation information page does not appear and the room availability search page appears. Or, the page does not transition to a white screen.

[Locations subject to defects]
- Sotetsu Fresa Inn in Japan / Sotetsu Grand Fresa in Japan / THE POCKET HOTEL / Hotel Sunroute Plaza Shinjuku, Hotel Sunroute Niigata, Tokyo Green Palace
Link for "Reservations made after tuesday, November 15, 2022. Reservations taken after November 15, 2022" link

-Sotetsu Fresa Inn Seoul Myeongdong
-Reservations made after tuesday, May 30, 2023" link

-Hotel Sunroute (excluding Plaza Shinjuku and Niigata)/Sotetsu Hotels Partner Hotels
-Reservations made after Wednesday, March 15, 2023" link

How to check your reservation
Until the problem is resolved, please use one of the following methods to check your reservation.
1. Click on the link in the "Reservation Confirmation E-mail" sent at the time of reservation
2. Click on "Reservations" from the name displayed on the right side of the room availability search page.

If you need to make an urgent reservation, please contact the hotel directly by phone or wait until the system is restored.

We apologize for any inconvenience this may cause and appreciate your understanding.

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