FAQ

FAQ

Click here to read about the frequently asked questions (FAQ) on the SOTETSU HOTELS CLUB.

Accommodation / rooms

Can minors stay at the hotel without adults?

Minors are able to stay without adults, but they need to get a permission from their parents. We request to write a consent form to their parents, and minor guests need to print out/submit the form to us when they check in. If they refused to write/submit a consent form, we cannot allow minor guests to stay at our hotel. Please download the consent form below;

Minor Consent Form

Is Internet available in the guest rooms?

If you bring your computer or Internet-ready device, you can connect it with a LAN cable or Wi-Fi.
The front desk will lend you the LAN cable.

Can I check in before the specified time or extend the check-out time?

An additional charge of ¥1,000 per hour per room will be charged for check-in before the specified time (early check-in) starting at 12:00 p.m. on the day of your stay.

In addition, check-out time can be extended (late check-out)for an additional fee of ¥1,000 per hour per room up to 2:00 p.m. on the day of check-out. Note that after 2:00 p.m., you will be charged for overnight stay for the day.

We may not be able to accommodate requests for early check-in and late check-out depending on the situation on the day of your stay, so please contact us first.

Is the reception desk open 24 hours a day? Is it okay if I arrive late at night?

Yes, it is open 24 hours a day. Please contact us if you will be arriving after 12:00 a.m. Please understand that a room might not be available if you do not contact us in that case.

Can I call an outside line from the room phone?

You cannot make outside calls from the guest rooms.
There is a pay phone at the lobby on the 1st floor, so please use it for that.

You cannot make international calls on the pay phone.
There is a dedicated phone at the front desk, so please consult with us if you wish to make an international call.
(Call charges will be charged after the call is over.)

Can you put me on the waiting list?

We are sorry, but we do not have a waiting list.
We apologize for the inconvenience, but please set aside some time to search for room vacancy again or contact the hotel.

Is sleepwear available?

Yes, it is. We have prepared a pair of Pajama shirt and pants in your room. If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.

Is nothing happening even when you press the "Search Booking" button on your smartphone?

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Please tell me about the fixtures and amenities in the rooms.

【Free amenities】*Available on the lobby floor.
hairbrushes, bath salts, body sponges, skin care products, coffee/tea/green tea

【Room Amenities】
Pajamas, slippers, towels, shampoo, conditioner, body soap, deodorant spray
* Toothbrushes, razors, and cotton buds are available on the shelf in front of the elevator on each floor. Toothbrushes, razors, and cotton buds are available on the shelf in front of the elevator on each floor.

[Room Amenities]
LCD TV, free Wi-Fi, internal telephone, cold storage, toilet with washing machine, humidified air purifier, hair dryer, electric kettle

Please feel free to contact the hotel if you have any other questions.

Facilities

Do you have a safe deposit box?

It is at the front desk.
Please note that we may not be able to store your valuables depending on their size and value, and because there is a limit in the number of items that can be kept in our safe.

Is there any place to smoke in the hotel?

There is no smoking area inside the building.
Only guests stay in smoking rooms can smoke inside the guest rooms.

Access / Parking

I'd like to go to Haneda Airport early in the morning.

There is a shuttle bus to Haneda Airport from JR Kamata Station.
It takes about 30 minutes to get to Haneda Airport.
The 1st shuttle leaves at 5:10 a.m., so if you are going to Haneda Airport before that time, please take a taxi.
If you go by taxi, it will take about 25 minutes to Haneda Airport and it will cost you around ¥3,500 to ¥4,000.
*The schedule of the shuttle bus may change, so go to the website of  Keihin Express Bus for more information:
http://www.keikyu-bus.co.jp/airport/hi-kamata/

Is there a convenience store near the hotel?

Yes, there are two places that are about a 2-minute walk from the hotel. For more information, please ask the front desk staff.

Is there a parking area?

There is an affiliated parking lot on the hotel premises.

*Notes:
The charges, number of vehicles and other details may be changed without prior notice.
Please be advised that some of the restrictions may differ from those indicated.

Parking lot on the hotel premises (One's Parking)

Address: 5-19-12 Kamata, Ota-ku
TEL: 03-6428-6690
Business hours: 8:00 a.m. - 10:00 p.m. (Not available outside business hours)
Accommodation tie-up fee: ¥2,200 for 24 hours after entry

Number of vehicles: 29 vehicles *First come, first served, so you cannot make a reservation.
Height: 1,550 mm or less
Total length: 5,150 mm or less
Total width: 2,000 mm or less
Weight: 2200 kg or less
Tire width: 1,915 mm or less
Minimum ground clearance: 100 mm or more

*We do not have a parking area for motorcycles, bicycles, etc.
*Please contact One's Parking Co., Ltd. directly for inquiries about the parking lot.

Food/restaurant

Do you serve breakfast?

Yes, we do. Please refer the breakfast page for details.

Staying with children

Are there any charges for children or accommodation charges for children sleeping in the same bed?

Children who have not yet entered elementary school (until graduating from kindergarten/preschool) can stay for free. The adult charge applies to children of elementary school age or older. For example, for one adult and one child of elementary school age or older staying together, please reserve according to the price for two adults.

Charges and payment

I'd like to pay by bank transfer.

You may pay by bank transfer no later than 3 business days prior to your check-in date.
In addition, please contact the hotel in case of bank transfer.
*If you pay for your accommodation charges or cancellation fee by bank transfer, the transfer fee shall be borne by the guest. We ask for your understanding in advance.

Do you impose cancellation charges?

A cancellation fee will be charged starting the day before your scheduled stay.

For a scheduled stay of multiple nights, the prescribed cancellation fee will be charged out of the lodging fee (with tax included) for the first night.
Previous day cancellation: Cancellation fee equal to 20% of the lodging fee including tax
Same day cancellation: Cancellation fee equal to 80% of the lodging fee including tax
No-show without notification: Cancellation fee equal to 100% of the lodging fee including tax

When should I pay the accommodation fee?

Payment is expected at the reception desk upon check-in. We kindly ask that you contact the hotel if someone other than the overnight guests will be paying, as we require payment before check-in for such cases.

We accept cashless payments only. We do not accept cash payments. You may use credit cards and QR code payments at the front desk of the hotel. Please take notice of this.

We accept the following credit cards and QR code payments.
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payments accepted:  ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*Only one-time payment is accepted for credit cards.
 

Which payment methods do you accept?

We accept the following credit cards and QR code payments. We do not accept cash payments.
credit cards accepted: VISA,MasterCard,JCB,American Express,Diners,Discover card, Union Pay
QR code payments accepted:  ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay

*Only one-time payment is accepted for credit cards.
*You may use credit cards and QR code payments at the front desk of the hotel.
 

What if I don't have a credit card?

In addition to credit cards, we accept the following QR code payments. We are sorry for the inconvenience, but we ask that you prepare QR code payments for your stay with us.

QR code payments accepted: ALIPAY, WeChatPay, LINE Pay, PayPay, d barai, au PAY, Rpay
*You may use credit cards and QR code payments at the front desk of the hotel. We do not accept cash payments.

Others

Can my guest enter my room during my stay?

Only guests staying at the hotel are allowed to enter the guest rooms and guest room floor.
If you would like to meet your guest, please do so at the lobby.

Can I send items by courier from the hotel?

This is available at the front desk (cash on delivery only). We also have cardboard boxes (charged).

Can you make a reservation for restaurants for me?

We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.

Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?

Yes, please send these items to the hotel and write the name of the staying guest and check-in date. We will hold items for one week before check-in. We cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel. Also, please note that we will not pay cash on delivery, so make sure to pay when sending the items. For more information, please contact each hotel.

Can I leave my bags at the hotel before checking in or after checking out?

Yes, you can leave your bags at the front desk before checking in and after checking out. Feel free to ask. However, this is only available on the same day of checking in or out, and we cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel.
 

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